Two happy dogs in a field

Terms & Conditions for Boarding and Daycare Services

When you leave your pets with us for their holidays, you can have peace of mind that they will be cared for to the very highest standards and we will do all we can to replicate their home routine. If your pet has any specific requirements, please let us know beforehand and we will try to offer advice on how to best help your pet settle in so they feel safe and comfortable whilst with us. We welcome all guests to The Pet Joint, but as you would expect with any establishment we do have several terms and conditions in order for guests to stay with us which are outlined below.

T&C's and Guest Checklist

Download our T&C’s for Boarding Agreement and Guest Checklist

Vaccinations

It is important that your pet is fully up to date a minimum of 14 full days prior to their stay with us. This is for your pets benefit as well as the welfare of any other guests.

All canine guests must be accompanied by an up to date vaccination record of a veterinary approved protection scheme against distemper, kennel cough, hepatitis, parvovirus, leptospirosis and other relevant diseases.

Feline guests must be accompanied by an up to date vaccination record of a veterinary approved protection scheme against Feline influenza, Feline Respiratory Disease, Feline Leukemia Virus (FeLV) and Feline Infectious Enteritis and any other relevant diseases. Please notify us if your cat is FIV positive.

Rabbit guests must be accompanied by an up to date vaccination record of a veterinary approved protection scheme against Myximatosis and RHD or RHD2.

Any guests who do not have evidence of up to date vaccinations will not be permitted to stay at The Pet Joint. We must stress that it is the pet owner’s responsibility to maintain these treatments and The Pet Joint will not be held responsible for any losses if we have to refuse a guest based on this. If in doubt, please contact us or your vet. Please remember if you've used us before that we will need a new copy of any vaccination records if the copy we hold has expired.

Viewings and opening times for guests checking in & out

You are most welcome to view our home boarding facilities, but all viewings are strictly by appointment only. This is so that we can plan any appointments around the care of our guests and not impact the quality of their stay with us. Please contact us with your requirements and we will check our availability in our diary for the day and time you require.

Our opening times for guests checking in and out are:

  • Monday – 8-11am & 4-7pm
  • Tuesday – CLOSED
  • Wednesday – Friday – 8-11am & 4-7pm
  • Saturday – 8-11am
  • Sunday - CLOSED

Please organise your slot with us within these times. A £25 out of hours fee will be charged to you for check in or out outside of our opening hours.

We work on a STRICT appointment system and allow a 30 minute check in/out time. It is important you allow enough time to get to us to prevent inconveniencing other clients. Lateness may result in care being cancelled in the future.

Bookings, payments & deposits

If it is the first time you are using The Pet Joint we ask that you fill in one of our booking forms when you come to meet us which will give us all the necessary information needed to ensure your pet has the very best stay with us.

A 20% non – refundable booking fee will be taken to confirm a booking, this will be deducted from the balance, the remainder of which is due upon check-in. Bookings will not be confirmed until a booking fee has been received, The Pet Joint will not reserve a booking for longer than 48hours following a meet and greet without payment of a booking fee. The remaining balance for you booking is due either BEFORE or UPON CHECK-IN. Guests will not be admitted for their stay without full payment being received.

The Pet Joint is not subject to distance selling, by paying your booking fee you are confirming your booking and therefore entering into a legal contract with The Pet Joint, subject to our terms and conditions.

In the event of a cancellation of our services the following sliding scale of cancellation charges will apply;

  • Cancellation between 1 -7 days’ notice – full payment will be required
  • Cancellation between 8-14 days’ notice – 50% balance is due
  • Cancellation with 14 or more days’ notice – there is no further charge

Please note, following on from our meet and greet and our administrative costs in all instances of cancellation, booking fees are non-refundable.

If you collect your pet before the confirmed check out date no refund or partial refund will be given.

Payments may be made either as cash or bank transfer into our business account. We no longer accept cheques. Any remaining balances must be paid by the time a guest checks in with us. Invoices and receipts can be issued if required.

We are open 365 days of the year but are closed on Christmas day & New Years Day for check ins and check outs. Our rates remain the same all year including Christmas Day, Boxing Day and New Year's Day. We offer limited check in/out times on Christmas Eve, Boxing Day, New Year’s Eve and Easter Sunday.

Pet taxi service

We can offer a pick up and drop off service to the local area if required. Please contact us with your specific requirements for a quote.

Treatments, medications, medical conditions and general health

For a guest to be able to stay at The Pet Joint, they must also be fully treated and up to date with their parasite control including worming, fleas, ticks and lice. Any treatments must be of veterinary strength such as Drontal, Panacur, Frontline Plus or Advantage. If you are unsure if we accept a certain treatment please contact us or speak to your vet prior to making a booking. We may ask for proof of this and dates of application.

We are happy to administer medications at no additional cost but we must have full veterinary instructions on the bottle and be notified of this prior to a stay.

If your pet has a pre-existing medical condition this will not be covered by our insurance policy and we advise a private policy is held and details passed to us, should your pet become unwell due to a pre-existing condition, The Pet Joint will not be held liable for and costs incurred in seeking veterinary care and you agree to pay all fees in full.

Where possible we would advise neutering or castrating your pet if you do not plan to allow them to breed. If for any reason this is not possible we must be informed prior to their stay and we regret that if a bitch is due to have a season during her stay or unexpectedly comes into season before her stay we will not be able to home board your pet. We cannot accept any liability for this and we would encourage owners who may be vulnerable to this situation to have a contingency plan in place.

All guests must appear to be fit and healthy upon check in. Pets that appear unwell should not be brought to our facilities at any time.

If you have any concerns prior to arrival please do contact us to discuss these. We regret that if a pet does appear to be unwell upon arrival that we will not be able to home board them in line with our council licence conditions and to protect the well being of our other guests. We cannot be held responsible for any losses that may be incurred for this and we would advise having a contingency plan in place for this and any relevant insurances that may be required.

Minimum/Maximum ages

All of our guests must be over 12 weeks old prior to a stay and fully up to date with all treatments and vaccinations. We do not have an upper age limit on guests staying with us as long as they are fit and healthy.

Diets

Nowadays there are many types of diets available for your pet. With this in mind, and to prevent any upset stomachs all guests must arrive with enough of their normal diet for the duration of their stay and instructions for feeding times and amounts on the box or bag.

Damage & misbehaviour

As home boarders we do expect a certain level of damage and wear and tear from our canine guests, we understand beds sometimes get chewed or torn, toys destroyed or that we may get the odd accident on a rug for example. However we are a luxury home boarding service, not a kennels. Our guests need to be used to being free in this type of environment. Any damage to structures such as doors or walls or sofas will be need to be repaired and or replaced at the owners expense to a maximum fee of £50 during their stay. It is minimal that we ever have to enforce this policy but not all guests are suited to home boarding, if we feel this is the case when we meet you and your pet when you visit us we will do our best to recommend alternative carers in the area.

An assessment is necessary for all dogs that wish to attend our day-care or home boarding services. We regret that we cannot accept guests that are destructive, not house trained, show aggression to other dogs or have a high prey drive. We cannot accept a bitch either in season or due in season at the point of or during their stay.

We will accept entire males as long as they do not show aggression to other dogs, mount uncontrollably or scent mark excessively within the home environment.

In line with our council guidelines, any guests who present aggressive tendencies or pose a danger towards any other guests or people will be removed at our discretion and isolated. This has never happened, but as an approved, licensed and insured home boarding service we have to have this policy in place. The Pet Joint Cannot be held responsible for any additional costs that this may incur.

We are unable to accept any dogs currently on the UK’s banned breed list, nor can we accept any dogs that have shown aggression towards people under The Dangerous Dogs Act 1991.

Dog walking

We are very lucky to have 8 acres of our own secure land to walk our guests in. Where possible we like our guests to be able to be walked off lead. This allows them to express normal behavior and encourages them to build on their social skills and also to desensitize them to dogs of different ages, shapes and sizes. If for any reason you would like your dog kept on lead please notify us at the start of their stay.

General

Your pet can only be accepted to stay if they are in good health and vaccinated.

Whilst every possible attention is given to each pet boarded with us, they are boarded entirely at the owners risk, as are pets sharing accommodation. Should the need arise to separate them in the interest of the pets safety, then a relevant charge may be levied for the extra accommodation.

Any current or ongoing problems with a pets health or temperament must be notified to us at the time of booking. We reserve the right to refuse any pet that we consider to be of an unreliable temperament, or sick at the start of boarding with us.

Should it be necessary, at our discretion for a vet to be called for any health condition existing prior to boarding, all fees incurred shall be the responsibility of the owner. All pets should have been wormed and de-flead recently. Should any pet on arrival require treatment for internal or external parasites then a charge will be levied for this.

Fees are charged at a nightly rate, inclusive of arrival and departure day, should a pet be collected before the booked departure date the occupancy fee will still be charged. A 20% booking fee is applicable with the remaining balance due upon or before check in. Check in and out times must be agreed in advance of a stay to minimise any risk of a guest arriving before another has checked out.

No smoking is permitted at The Pet Joint

For the safety of our guests and clients, CCTV is in operation throughout The Pet Joint.

Gates are locked for safety of our guests and clients. Do not try to climb over or open locked gates. We will not be liable for any damage or injury caused to any person or personal belongings. Trespassing will result in cancellation of services

Vehicles are parked at The Pet Joint at the owners risk and we cannot be held liable for any damage to them or their contents.

If applicable please note that all pets boarded are insured whilst in our care, excluding fees or death in connection with any condition that existed prior to boarding, or the cost of cremation.

We reserve the right to rehome any pet not collected within 14 days of the stated departure date if there is no communication from the owners or guardians and efforts to contact the owner fail.

If you have any concerns please do contact us to discuss these in more detail.

Many thanks,

The Pet Joint